Returns & refunds

Because each piece is handcrafted to order, we do not accept returns or exchanges on jewelry unless the item arrives damaged or defective.

If your order arrives damaged, please contact us within 7 days of delivery with a photo of the item and your order details. We will repair, replace, or refund at our discretion.

Class tickets are non-refundable. However, they are transferable — you may use your ticket for another session of the same class or apply it toward a future class.

If a class is cancelled or rescheduled, your ticket will be transferred to the rescheduled date. For any changes, refunds, or to apply your ticket toward a future class of your choice, please contact us through the Classes page contact form or email us directly.

A $100 non-refundable deposit is required to secure your date. This deposit is included as part of your total payment — it is not an additional fee.

Final payment is due within 7 days prior to your event date. Final payments are non-refundable, but may be applied toward a rescheduled date.

Please contact us to check date availability for rescheduling.

To request a refund or report a damaged item, please contact us through the form on our Classes page or email us directly. Include your name, order number or class date, and a brief description of the issue.

We aim to respond to all inquiries within 1–2 business days and to process approved refunds within 5–7 business days of approval.